"Best Window Installation company 23/24 Global Awards"
"Best Window Installation company 23/24 Global Awards"
Please reach out to us at chris@caliburglass.co.uk if you cannot find an answer to your question.
All payments must be paid in full on satisfactory installation by bank transfer, card payment or cash. Payments over £2000 must be bank transferred. If full payment not received after 48 hours of invoice being received, then late fees shall be incurred, explained below.
Calibur will require between a 35% and 50% deposit payment dependant on size and cost of the project. Larger projects may require an agreed stepped payment scheme. Deposits up to £500 can be paid by credit card for consumer protection.
Third party payments are not allowed under our terms. All payments must be to Calibur Ltd.
Deposits are mandatory for projects over £1000
"If you pay by credit card, your payment should be protected under Section 75 of The Consumer Credit Act. If you choose not pay by credit card, it may not be protected."
Credit Card payments up to £500, any further balances must be bank transferred.
Overdue payments will incur statutory interest charged on the total invoice at the Bank of England base rate, currently 2.25%
All materials, framework, glass and accessories remain the property of Calibur Glass & Glazing until FULL payment is received.
10 years for White UPVC frames
5 Years for foiled UPVC frames
5 years for sealed glass units
2 years for hardware
UPVC & composite doors -
Adjustments and easing of mechanisms - high volume use item.
1 year from installation date, chargeable visit afterwards.
Guaranties are not insurance backed
Brickwork / render / roughcasting -
All due care and attention will be taken in the installation process to preserve the condition of the building facade. If the facade is dated, broken, or worn and is suspected to be deteriorating or may break away during the installation process, we will advise on the day to the customer. It is the customers responsibility to remedy any such issues or repair works which are not directly caused by Calibur installation.
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
Copyright © 2024 Calibur Glass & Glazing - All Rights Reserved.
Powered by GoDaddy